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Commonly Asked Questions
When uploading a digital photo, ensure that it has a minimum resolution of 300 DPI or dimensions of at least 1500 pixels by 1500 pixels; larger sizes are acceptable. You can typically identify the photo's size within the file's properties.
The dimensions of the photo for printing should be at least equal to the designated print area, though larger sizes are permissible and will be resized as needed. Photos smaller than the print area are not recommended, as they may lead to a loss of clarity and image degradation.
The sublimation process might result in a minor color variation compared to your initial graphic or the way it appears on your computer monitor. While we use top-quality materials, the application of heat during the process can slightly affect the crispness of the final product, resulting in an image that may not be as sharp as your original.
To receive assistance, click on the support icon located at the bottom right corner of the webpage and send us a direct message. Alternatively, you can email us at newgimsun@gmail.com. We are readily available to help you!
Yes. When we receive your order, we will make a design draft for you. And we will send it to you to confirm. If you are not satisfied or want to change, we will re-design for you. Please don't worry.
Of course yes. If you are proficient in PS, you can directly give us the keycap layout and design you want.